Find the Perfect Guide for Every Journey.
Use GuideScout - the guide management platform, to simplify your guide assignment tasks.
Working with 39,293+ tour companies
Send tour offer requests to guides that meet requirements you set
Set requirements and preferences for your tour, and ping all guides that qualify with the tour offer. Let guides accept the jobs they want.
- Create a tour offer: Add details regarding pickups, the type of tour you're offering, and what skills and qualifications you require a guide to have.
- Automatically connect with a local qualified guide: GuideScout automatically pings all guides that meet your criteria. When one accepts your offer, you'll get a notification.
- Run the tour: The guide will come to the office at the time you indicated. Provide them with all materials needed to run the tour, and off they go!
Automatically notify guides of new pickups, tour changes, and more
Every time you update the tour details, the guide is automatically informed via SMS and/or email of the new changes.
Foster a fair and safe working environment
GuideScout can progressively ping different guides, starting with those that have the least working hours in the season, and then moving on to other guides if the request wasn’t accepted. Likewise, GuideScout can search for guides that have enough sleep and rest time between shifts to ensure they are fresh and can operate the tour safely - leading to both satisfied guests and guides.
🛡️ Guide Vetting & Quality Assurance
Every guide on GuideScout undergoes a strict vetting process to ensure your tours are led by qualified and experienced professionals.
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Verified Certifications
All guides provide proof of relevant licenses, certifications, and legal eligibility to guide tours.
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Language Proficiency
Guides are tested for fluency in local and guest languages to ensure smooth communication.
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Minimum Experience
Only experienced professionals with real-world guiding expertise are approved on the platform.
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Reference Checks
Every guide is reviewed through contactable references and prior tour operator feedback.
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Background Screening
Our team screens each guide to ensure they meet professionalism, safety, and conduct standards.
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Ongoing Quality Reviews
Guide ratings and feedback are continuously monitored to maintain high standards on the platform.
Find additional guides beyond your network
Access a diverse pool of local freelance guides to meet peak demand periods.
You can optionally send tour offers to guides outside your network when you face staff shortages due to sickness, overbooking, or more.
Remove HR stress, reduce long hiring cycles, save cost
All guides on GuideScout are thoroughly vetted and interviewed before being allowed to guide.
GuideScout ensures that all guides are qualified and have the necessary certifications to guide. Guides on GuideScout must have previous guiding experience and pass an interview to be allowed to guide on the platform. You can be sure that the guides you hire are professional and reliable.
Trusted by industry professionals
“GuideScout helped us fill 30% more tours during peak season — without hiring extra staff.”
Marko R.
Operations Manager, RovaTours
Provide important guest info to guides, automatically
GuideScout automatically calculates drive times to different pickups and locations, informing guides when they need to leave to make it on time for their next task. Additionally, GuideScout can show the country that guests are from by inferring it from their phone number.
Track guide hours, performance, and quality
Automatically generate timesheets and guide reports.
Integrate with your workflow in 2025
Frequently Asked Questions
Answers to the most common questions we receive:
How does GuideScout integrate with existing booking platforms like Bokun and FairHarbor?
GuideScout offers deep integration with Bokun, syncing tour and passenger data in real-time — including bookings, cancellations, and pickup updates. For FairHarbor, integration is in progress as GuideScout seeks API access to build a direct connection. The goal is full automation, reducing manual effort and ensuring all booking data flows seamlessly into the platform.
What are the key features GuideScout offers to optimise tour operations and guide management?
GuideScout includes: - Intelligent passenger grouping by language, nationality, and family composition - Automated guide assignment and SMS notifications - Dynamic matching using algorithms and machine learning - Customisable guide/tour attributes - Auto-generated tour manuals from descriptions - Data exports and reporting for hours and performance - Built-in internal chat for teams and announcements
How does GuideScout address the challenge of finding and hiring guides, especially for companies facing guide shortages?
GuideScout offers access to an on-demand, vetted, external freelance network of guides. Think of it like a cross between guide-associations and Uber-for-guides.
What are the financial implications of using GuideScout for tour operators?
GuideScout uses a transparent pricing model for tour-operators: - One-time activation fee that covers onboarding, setup, access to our guide networks, and a training session with your team. - A monthly fee per internal guide. - If using our external freelance network, a commission fee on top of the freelance guide rate that you set (only if a match is successful). You choose how much you want to pay the external guide, and we add our commission on top. - No hidden costs — pricing is transparent for companies. There are no costs to guides. - Up to 2h daily operational cost savings through automation and reduced admin.
How does GuideScout ensure the quality and reliability of guides on its external network?
All external guides must be legally registered freelancers and meet strict vetting criteria: - At least 1 year of experience - Verified public review URLs (e.g., GetYourGuide, Viator) - Interviews to assess quality - Certification checks (where relevant) - A performance rating system to track and reward quality — poor performance may lead to removal
What data-driven insights does GuideScout provide to tour operators?
GuideScout provides analytics such as: - Tour popularity by date - Passenger demographics and nationality prediction - Guide workload data for fair distribution - Operational efficiency metrics (time saved, reduced errors) - Forecasting for guide demand based on upcoming bookings
How does GuideScout support internal guide management beyond just connecting with external freelancers?
The platform fully supports internal guide operations: - Onboarding and managing your own guide network - Real-time tour notifications and updates - Google Calendar syncing to avoid double bookings - Fair workload distribution - Prioritisation of internal guides for tour assignments - Exportable data for payroll and reports
What are some of the key differentiators of GuideScout compared to other tour booking or management systems?
GuideScout stands out by focusing on guide operations instead of customer sales: - B2B focus (operators ↔ guides, not direct-to-customer) - Automation of guide assignment and logistics - Access to an external vetted guide network - AI-driven passenger grouping and guide matching - Built from a guide’s perspective for real-world use - Transparent, commission-based pricing only on success - Unique features like “empty tours” and custom attribute matching
Discover the Perfect Guide for Every Journey.
Use GuideScout to match with the best guide for your tour.